Welcome to Filza. These Terms and Conditions (“Terms”) govern your use of our website located at https://www.filza.com and your relationship with Filza . By using our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully.
1. Use of the Website
You must be at least 18 years old or using this website under the supervision of a parent or legal guardian.
You agree to use the website for lawful purposes only.
You must not use this website in any way that may cause damage to the site or impair others’ use of it.
2. Products and Services
All products listed on our website are subject to availability.
We reserve the right to modify or discontinue any product at any time without notice.
We strive to ensure product images and descriptions are accurate; however, there may be slight variations in color or appearance due to screen settings or lighting.
3. Pricing and Payments
All prices on our website are listed in INR (₹) when operated from IP addresses located in or within India and in USD($) when operated from IP addresses outside India ,unless stated otherwise.
Prices are subject to change without notice.
Payments are processed securely through trusted third-party gateways. We do not store your credit/debit card information.
4. Orders and Shipping
Once an order is placed, you will receive a confirmation email.
Orders will be shipped within the estimated delivery timeline, subject to availability and location.
Delivery delays due to unforeseen circumstances (e.g., weather, courier issues) are not our responsibility.
5. Returns and Exchanges
Please refer to our Return & Exchange Policy on the website for complete details.
Generally, returns/exchanges are accepted for damaged or defective items reported within 48 hours of delivery.
Jewelry must be unused and in original packaging to be eligible for return.
6. Intellectual Property
All content on this website (text, images, logos, graphics, etc.) is the property of Filza and protected by intellectual property laws.
You may not copy, reproduce, or use any content without our written permission.
7. User Accounts and Information
When creating an account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account login credentials.
We reserve the right to suspend or terminate accounts found to be in violation of these Terms.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising out of your use of the website or products purchased.
Our total liability in any circumstance is limited to the amount paid for the product in question.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these sites.
10. Changes to Terms
We reserve the right to update or change these Terms at any time without prior notice. Any changes will be effective upon posting on this page.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
12. Contact Us
For any questions or concerns, feel free to contact us:
Filza
? Email: filzajewels@gmail.com
? Phone: +91 99032 52410
? Website: https://www.filza.com