Shipping Policy

At Filza Jewels, we are committed to delivering your jewellery safely, quickly, and efficiently — whether across India or worldwide. Please review our policy for details on coverage, timelines, and shipping practices.

1. Shipping Coverage

  • Within India: We offer free shipping on all orders.
  • International Shipping: Charges apply based on destination and parcel weight. For an exact quote, please contact us at filzajewels@gmail.com.

2. Shipping Partners

We ship through trusted courier services such as DTDC, DHL, and other reliable logistics providers.

💡 If you have a preferred courier partner, our team is happy to coordinate upon request.

3. Order Processing Time

  • Orders are processed within 1–3 business days of receiving payment.
  • Orders placed on Sundays or public holidays will be processed on the following business day.

4. Delivery Timelines

  • Domestic (India): 4–8 business days for Ready-to-Ship products.
  • Made-to-Order & Exclusive Designs: Shipping time is calculated after production is completed (generally 25–30 days).
  • Remote and rural areas may take slightly longer.

📦 Once dispatched, you will receive tracking details via email or WhatsApp.

5. Shipping Charges

  • India: Free shipping on all orders.
  • Global: Calculated based on weight and destination at checkout or upon inquiry.

6. Possible Delays

While we always aim for timely delivery, delays may occur due to:

  • High order volumes during festivals or holiday seasons
  • Courier service disruptions
  • Weather conditions or unforeseen natural events

We will notify you immediately if any such delays arise.

7. Packaging

All items are packed with tamper-proof & damage-resistant materials to ensure safe delivery in perfect condition.

8. Incorrect Address or Failed Delivery

  • Please ensure your shipping details are accurate at checkout.
  • If a parcel is returned due to an incorrect/incomplete address, re-dispatch will incur additional shipping charges.

9. Contact Us

For questions related to shipping, delivery, or courier arrangements, reach out to us:

Filza Jewels
📧 Email: filzajewels@gmail.com
📞 Phone: +91 99032 52410
🌐 Website: www.filzajewels.com