## *Exchange & Refund Policy*

At *Filza*, your satisfaction means everything to us. If you’re not completely happy with your purchase, please review our policy below regarding returns, exchanges, refunds, and cancellations.

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### *1. Returns*

We accept returns only under the following conditions:

*Eligibility Criteria:*

* The item must be *damaged, defective, or incorrect*.
* A return request must be made within *48 hours* of receiving the product.
* The product must be *unused, in its **original packaging, and include all **tags and accessories*.
* A *clear, unedited video* of the item must be emailed to *filzajewels@gmail.com* at the time of filing the return request.

*Return Process:*

1. Send an email to *filzajewels@gmail.com* with your *order number, along with **photos and a video* of the item.
2. Our team will review the request and confirm eligibility.
3. Once approved, we’ll arrange a pickup or provide return instructions.

*Important:*
After return approval, the customer may choose to receive either:

* A *replacement/exchange* of the same or a similar product (subject to availability), or
* A *full refund* to the original payment method.

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### *2. Refunds*

*Eligibility:*

* Refunds are applicable only for products that meet the return conditions mentioned above.

*Refund Process:*

* Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
* If approved, the amount will be refunded to your *original mode of payment* (bank account, card, or UPI) within *7–10 business days*.

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### *3. Order Cancellations*

*Before Shipping:*

* Orders can be cancelled within *12 hours* of placing them by emailing *filzajewels@gmail.com* or calling *+91 898 142 7127*.
* If the order hasn’t shipped, a *full refund* will be issued.

*After Shipping:*

* Once shipped, the order cannot be cancelled. However, returns may be requested if eligible under our return policy.

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### *4. Damaged or Incorrect Items*

If you receive a *damaged, defective, or incorrect* item, please contact us immediately with *photos, a video, and your order number*.
After verification, we will arrange for either:

* A *free replacement*, or
* A *refund*, as per your preference.

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### *5. Contact Us*

For all return, exchange, refund, or cancellation-related queries, please get in touch:

*Filza*
📧 *Email:* filzajewels@gmail.com
📞 *Phone:* +91 898 142 7127
🌐 *Website:* https://filzajewels.com